物流政策

Shipping Policy

1. Shipping Locations

We currently ship to the following countries and regions:

  • United Kingdom
    Please note that we do not ship to certain countries due to logistics limitations, high shipping costs, or local import restrictions.

2. Processing Time

All orders are processed within 24 hours after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

  • [Add additional information if needed, e.g., "Due to high demand, processing times may vary."]

3. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 15 business days.

  • Expedited Shipping: Estimated delivery within 10 business days.

  • Express Shipping: Estimated delivery within 20 business days.
    (Note: Delivery times may vary based on your location and the shipping carrier.)

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

  • For international orders, customs duties and taxes are not included in the shipping price. You may be required to pay additional charges upon delivery, depending on your country's regulations.

5. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track your order status at any time using the link provided.

  • If you did not receive your tracking number, please check your spam folder or contact us at info@roahtrip.com.

6. International Shipping

We offer international shipping to select countries. Delivery times and costs may vary depending on the destination.

  • Please note that international shipments may be subject to customs delays.

  • Any additional customs duties or taxes are the responsibility of the customer.

7. Address Issues

Please ensure your shipping address is correct at checkout. We cannot be responsible for any delays or issues caused by an incorrect address.

  • If you need to update your shipping address, please contact us as soon as possible. Once the order has been processed, we may not be able to change the address.

8. Lost or Damaged Packages

If your package is lost or damaged during transit, please contact us at info@roahtrip.com. We will work with you to resolve the issue.

  • In the case of damaged items, please provide photos and details of the damage for processing claims.

9. Return and Exchange Policy

If you're not satisfied with your order, please refer to our Return and Exchange Policy https://e823ca-vh.myshopify.com/policies/refund-policy for instructions on how to return or exchange items.

10. Customer Service

For any inquiries or assistance regarding shipping, please contact our customer service team at info@roahtrip.com.